Your right to return products or cancel / change your purchase is subject to the provisions of the law, including the provisions of the Consumer Protection Law, 5741-1981, the Sale Law, 5728-1968, and the Payment Services Law, 5779-2019, and/or subject to these Terms.
You can exchange, return or cancel your purchase up to 14 days from the date of your purchase and only if the product is closed and conserved in its original packaging. After returning the product, or canceling the ordered service, you will be credited with the price you paid for the product subject to presenting the original invoice for the order. Returns can only be made at one of our locations, otherwise we will be entitled to charge you the applicable shipping/delivery fee as the case may be.
In the case of returns later than 14 days after the purchase, the full amount will be refunded only for all bottles of strong alcohol (whiskey, vodka, gin, etc.) and only if the product is closed and conserved in its original packaging. However, if the cancellation of the order is not due to a defect in the product or due to a discrepancy between the product and its description on the Platform, we will charge you a 7% commission. In that case we will be entitled to charge you the applicable delivery fees as the case may be.
The refund will always be made under the same conditions under which the transaction was debited, and to the means of payment from which the transaction was made (if paying in installments, the credit will also be in installments, if paying with a gift card, the credit will also be in the gift card etc.…). No monetary credit will be given for products for which monetary consideration has not been paid.
Notwithstanding the foregoing, we may offer you to refund your cash purchase in points credited to your account, where 1 point is equivalent to 1 NIS. You may use such points as provided in The Winest Club Policy.
These provisions do not detract from any right of cancellation or any other right available to consumers in accordance with the provisions of the Consumer Protection Law, 5741-1981, including the cancellation of a remote sales transaction by a consumer who is a person with a disability, a senior citizen or a new immigrant (Oleh Hadash).
For any question on returning product, we are available at firstname.lastname@example.org
No credit will be given for products that have not been paid for.